Quality dialogue : Cabin Visit (Sample, Level 2)
Here is a conversation between a customer and manufacturer following up on a cabin inspection prior to delivery of the aircraft.
Listen to the dialogue
Read the dialogue
Customer: Good afternoon! We’re getting closer to delivery, and during our inspection, we noticed a few quality issues in the passenger cabin that we’d like to discuss.
Manufacturer: Good afternoon! It’s good to see you. Please let us know what you’ve found.
Customer: Well, first, some of the overhead bins in the economy section aren’t closing properly. It seems like they’re either misaligned or the latches aren’t catching as they should.
Manufacturer: Ok, it seems we missed that. Thank you for pointing it out. We’ll have our maintenance team inspect the alignment and functionality of all overhead bins and make any necessary adjustments or repairs to ensure they close securely.
Customer: Great. Another issue we noticed is with the cabin lighting system. In a few rows, the lights flicker when they’re dimmed. That could be pretty disruptive for passengers.
Manufacturer: Yes, indeed. So, the flicker might be due to a wiring issue or a defective light unit. We’ll have our electricians diagnose the problem and ensure all lighting systems perform flawlessly.
Customer: Thank you. One last thing: the carpeting near the galleys seems a bit loose at the edges, which could pose a tripping hazard for both crew and passengers.
Manufacturer: We’ll have our flooring specialists secure any loose carpeting and double-check for safety and durability throughout the cabin.
We’ll ensure that these issues are resolved. If anything else comes up, please don’t hesitate to let us know.
Language Notes :
- getting closer means approaching, meaning there is not much time left
- noticed means saw, don’t confuse with note, meaning to write down or remember
- overhead bins are containers above the seats for passengers’ luggage
- either … or gives one possibility or another, but not both
- a latch is a closing mechanism, e.g. on a door
- to catch, in this sense, is to engage
- to point something out is to remark on a fact that may have been overlooked
- to have a team do something means to request or instruct them to do it
- to flicker is to go on and off very rapidly
- to dim (for a light) is to reduce in intensity
- flawlessly means without any defect (or flaw)
- to trip, in this sense, is to lose your balance due to an obstacle
- a hazard is a danger.
- to double-check is a way of saying to check carefully.